Shipping policy

Shipping Policy

We aim to process and dispatch all orders as quickly as possible so your pets can enjoy their treats sooner.

Processing Time

All orders are typically processed within 1–3 business days. During busy periods (such as sales, market events, or holidays), processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped.

Shipping Within Australia

We currently ship Australia-wide.

Delivery timeframes will vary depending on your location and the shipping method selected at checkout. Once your order has been dispatched, you will receive tracking details so you can follow your parcel.

Please note that delivery times are estimates only and may be affected by factors outside our control, such as courier delays or peak shipping periods.

Shipping Rates

Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

We may occasionally offer free shipping promotions, which will be clearly advertised on our website when available.

Delays

While we do our best to ensure timely delivery, Mr Sammy’s is not responsible for delays caused by postal services, courier companies, or external events outside our control.

Incorrect Address

Please ensure all shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible and we will do our best to help.

Lost or Missing Parcels

If your parcel appears to be lost or has not arrived within a reasonable timeframe, please contact us via our contact page so we can assist you in lodging an enquiry with the courier.