Refund & Return Policy

At Mr Sammy's, we take great care to ensure every order leaves us in excellent condition. Due to the nature of our freeze-dried pet treats, we do not accept returns or offer refunds for change of mind.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your order is damaged, defective, or you have received the wrong item, please contact us within 7 days of delivery via our contact page.

To help us resolve the issue quickly, please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

Once we have reviewed your claim, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund where applicable.

Change of Mind

For food safety and hygiene reasons, we cannot accept returns or provide refunds if you change your mind after your order has been shipped.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described, or does not meet the consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with your rights under Australian Consumer Law.

Refunds

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.